What Payment Methods Does Dictionary Accept And Is It Safe To Use My Credit Card Online?

All payments are processed through Paypal so you are 100% safe. We accept Visa, MasterCard, American Express, Maestro and more. You can also choose to pay with your existing PayPal account ora without registering to Paypal.

How Long Does Delivery Take, And How Much Will Cost?

For information on delivery and shipping charges to your destination, view our Shipping Options.

Can I Return Or Exchange Items That Were Purchased On Sale?

You can return the item if it is not satisfactory to your needs or if damaged. All final sale products cannot be returned.

How Long Will Processing Of My Exchange Take?

Once your item has been received by us your new item will be sent to you within seven working days. Once the item has been sent we will advise you of the item’s tracking number and expected arrival date.

How Long Does It Take To Process My Return?

Once we have received your package, your refund will be processed within 7-14 business days.

What Do I Do If My Item Is Faulty?

If your item is faulty you may return it or exchange it. Please contact us as soon as you discover the fault either via [email protected] Once we receive the item we will repair, replace or refund the item within 7-14 days of receipt.

I’m In Love With Something That’s Out Of Stock In My Size! What Can I Do?


When Will My Order Ship?

Most orders ship within 2 business days of purchase. Orders are not shipped on the weekends or holidays.

Why Was My Order Canceled?

We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.

Will I Have To Pay International Taxes & Duties?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is 20% of the euro amount of the merchandise. You should contact your customs office for specific amounts and percentages. Dictionarymilano.it cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees. If you refuse a shipment from Ilflor.com, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Ilflor.com. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.